Booking Policy & Rates

 Bright Water Lodge, Dunning

Rental Terms & Conditions 2019

 

Thank you for your interest in Bright Water Lodge (“the Lodge” / “we”) and kindly request that you (“the Hirer”) read the following important information and terms and conditions of stay carefully, as they form a binding contract between us.    By confirming your booking with us you confirm you understand and accept the following terms and conditions.   Bookings made via Booking.com are subject to their payment procedures and payment / refund terms as set out at time of your booking online. 

All other Terms & Conditions of your stay are as undernoted.

Making your booking

• The balance is to be paid no less than 2 weeks (14 days) before the start date of your stay. If we do not receive the balance within this time the Lodge will be re-advertised as available and may be re-let. Your deposit will not be refunded
• Cancellation:
  -              If you cancel your booking at least 14 days before your arrival date, you will receive a full refund
  -               If you cancel your booking within 14 days before your arrival date no refund will be made.  (We       will endeavour to re-let the lodge which, if successful, you may receive 50% refund, less the non-refundable deposit).Cancellation requests must be made in writing and sent by email to: lyndsaygrant@btinternet.com - and will be effective upon return email acknowledging cancellation date… normally within 24 hours of receipt.
  • Refunds may be considered under exceptional circumstances, not including bad weather or disruption to travel arrangements.
  • Rental bookings will not be accepted in respect of any person under the age of 21 years old. It is also a condition of the booking that the Lodge cannot be sub-let to a third party by the principle guest. If this is found to be the case the third party will have to vacate immediately with no refund.
  • Completing the Lodge Booking and Pre Arrival Form provisionally books the Lodge -however bookings are not confirmed until you receive an email confirmation & receipt from us - this will usually be within 24 hours
  • Loch Manor Park is monitored by Park Management for security purposes and we and / or the Park owners reserve the right to ask any party or persons to leave, or refuse entry onto the site of any person or persons, where in their /our opinion they are causing excessive noise / nuisance / annoyance to other guests, or not adhering to any other rules and conditions of the Park or the terms and conditions of your stay at the Lodge. If this happens, there will be no refund given.
  • Guests are responsible for the security of their own belongings and vehicles and must ensure that the Lodge is secure when unattended. Guests are advised to ensure they have adequate Travel and Healthcare insurance to cover disruption to travel arrangements, loss or damage to personal possessions and in respect of personal illness or injury throughout the duration of your stay.

About your Stay

• Weekly lets are from Saturday to Saturday during High Season – or by arrangement subject to availability.
• Weekend lets are for 3 nights (Friday to Monday)
• Check in is from 2.30pm on day of arrival and check out is by 10am on the day of departure. We will endeavour to meet and greet you at your estimated time of arrival – or advise you pre arrival on where to access a key for entry.    Please be aware that we will arrive promptly on day of departure to provide adequate time to undertake Lodge “change over” and cleaning ahead of new guests arriving.
• All members of the party must adhere to the safety notices and rules of Lochmanor Park and as set out in your Guest Information Folder in the Lodge and noted on and around the Park.
• The Lodge has been designed to appeal to adults and not with young children in mind – intended to be a relaxing and a special “get away” for adults and / or couples. Children may be allowed under special circumstances and only by prior agreement. Parents / guardians are responsible for their children’s behaviour and safety at all times including the area surrounding the Lodge (Loch and deck), the Park and within the Lodge itself (e.g. glass furniture and fittings are present).
• We provide bed linen and towels (1 x bath towel and 1 x hand towel) for the maximum occupancy and 1 x hand towel in main bathroom.
• Electricity and Gas are included in the rental rate.
• Free Wifi is available
• The Lodge is strictly no smoking. The use of candles or other naked flames are not permitted due to being a high fire risk.
• Regretfully, whilst we do love our 4-legged friends- we do not accept Pets within the Lodge.

Security Deposit

                Please ensure the Lodge is left in a clean and tidy condition and that the Lodge and its contents are respected at all times – as you would your own home. We respectfully request that outdoor shoes should not be worn on carpeted areas of the Lodge. For the comfort of all our guests, the Lodge is strictly no smoking.

                If there are any accidents or breakages during your stay please make a note and advise us before   departure by telephone or email.  Advising us of any damages etc prior to your departure will give us more time to rectify any problems or replacements prior to new guests arriving.

                Keys must be returned to the Key Safe device advised on check-in.  

Legal Disclaimer

                This Contract is for a short term holiday let only and is entered into between the Lodge and the person making the actual booking (who must be over 21 years old) and all the other members of your party as notified by you. The contract is effective once the completed signed booking form is received with the required payment and we have sent you written confirmation of acceptance. You are required to check the confirmation carefully upon receipt and advise promptly if anything appears incorrect. The Contract is subject to Scottish Law and the jurisdiction of the Scottish Courts.

Liability

                Brightwater Lodge shall not be liable for death or any personal injury. No liability is accepted for any other damage, injury, loss, expense accidental or otherwise or inconvenience to you or any member of your party and/or your or their belongings, damage by or to any third party or for damage to any motor vehicle or its contents which may be suffered, incurred, arise out of or in any way connected with the let. The terms of the Contracts (Rights of the Third Party) Act 1999 shall not apply to this contract.

Guest Numbers

                Under no circumstances may more than the maximum number of persons, as permitted at time of booking confirmation by Brightwater Lodge occupy the Lodge. Names and addresses of all people staying at the Lodge need to be given at the time of booking. Admittance may be refused if this condition is not observed – or if people checking into the Lodge do not concur with the pre advised guests intending to stay.   We also reserve the right to refuse entry or revoke bookings from parties that may, in our opinion, prove unsuitable or otherwise for/in/at the Lodge or Lochmanor Park – or those whose behaviour is not in adherence with our Terms and Conditions and those of the Lochmanor Park . All payments/charges will be refundable in full on a daily basis, less, if applicable, the full cost of all repairs or replacements of any item in or to the Lodge.

Booking Alteration

                We reserve the right, in the interests of safety or any other reason beyond our control to cancel or alter arrangements made for you. In this unlikely event we guarantee to return to you any payment/charges made in full including the deposit. If we have a request from you to change the dates of the booking after confirmation has been issued, subject to the change being requested more than 6 weeks prior to the commencement of the holiday and Otter Lodge has availability for those new dates there will be no charge for the change in booking.

Right of Entry and Conditions of Use

                We reserve the right to enter the property at any reasonable time for the purpose of emergency    repairs should they become necessary. We will of course respect your right to privacy and confidentiality and accommodate any reasonable request as to timing or arrangements in this. The property must be securely locked when you and the members of your party are out and care taken not to expose the property to any fire risk or other risk such as flooding. You and each one of the members of your party are responsible for acting in a responsible manner during the holiday period. We reserve the right to retake possession of the Lodge at any time for any reasonable reason and in particular where serious misconduct has arisen in or around the property.

For the avoidance of doubt – parties e.g. “hen or stag parties” are not permitted.

Descripions

                We have made every effort to describe the Lodge as accurately as possible.  All information  contained on our website, social media and other such public material is given in good faith and is correct at the time of publication. We cannot be responsible for changes beyond our control or  which may become known after publication without reasonable opportunity for updating materials.

Complaints

                Our overriding aim is to ensure you enjoy your stay with us – and that you will wish to return.  Please do inform us immediately if a problem arises and we will make every effort to rectify it as soon as possible.  In the event of an unforeseen breakdown of domestic appliances, plumbing wiring or any other unforeseen occurrence or circumstance we regret we cannot pay any compensation or expenses of any kind.

Bright Water Lodge, Dunning as at August 2017

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